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Terms & Conditions

Avenue555.com and Avenue 555 Interiors.are trading styles of Avenue 555 Limited whose registered office is 86-90 Paul Street, London EC2A 4NE. You can contact us in writing, by email (info@avenue555.com) or by phone (01892 621700) should you need any help or assistance.
Please note that we’re not liable for any indirect losses, such as losses of revenue or profits, which are not reasonably foreseeable when you place your order. This also includes any losses caused by us not being able to meet our obligations because of events outside our control.
These terms fall under English law and the jurisdiction of the English courts.

Goods We Offer

Most of the items we offer for sale are made using natural materials and as such, each one may vary slightly to the next, particularly those items made from wood where the grain, knots and colour help make each piece unique.

We try hard to show our products as accurately and faithfully as possible, but everybody’s laptop, phone, tablet or PC will display colours slightly differently.

Our upholstery is bespoke and hand-made to order and as such the item you receive may vary slightly from the one used for illustrative purposes on the website.

Prices

We make every effort to make sure our prices are always correct, but we’re all human so it’s possible that a mistake can occur.

If, in that unlikely, but nonetheless, annoying event, we’ll get in touch and ask you whether you want to pay the real price or just cancel the order (along with an apology).

All prices are inclusive of VAT.

Your Order

When you place an order with us, we do ask for the full amount to be paid in advance (including any delivery charges).

When you place an order for an upholstery item, we will send you a sample of the fabric you’ve chosen to make sure it’s what you expected before we begin working on your order.

If, on receipt of the fabric sample you wish to amend your order, or cancel, please contact us by email to help@avenue555.com immediately.

We will contact after the fabric sample had been sent to give you a final opportunity to cancel or amend your order.

If we do not receive instructions to amend or cancel the order, we will take that as your explicit instruction to proceed with your order as submitted on the avenue555.com website.

Once work commences, we will not accept cancellation, amendments or issue any refund, either in full or in part.

In exceptional circumstances, events beyond our control may result in your order being cancelled without liability or your delivery being delayed.

Delivery

Most of our accessories and smaller items will be sent out to you using Royal Mail or one of our courier partners and should be with you in 3-5 working days.

Please see our delivery & returns page for pricing.

However, for larger furniture items and upholstery, we will use a white glove service to deliver the item to any room in your house (within reason) and provide you with a one-hour delivery slot well in advance. You’ll also receive a phone call on the day to confirm we’re on our way.

If you are not able to accept delivery at a time previously agreed, we reserve the right to make an additional charge for a second attempt.

Please just make doubly sure your new piece will fit through doorways and tight turns, up staircases and underneath ceilings, and if door frames, windows or bannisters need to be removed to get it in, that you do this before we arrive.

Should you be ordering from outside mainland UK (e.g. Channel Islands, Isles of Scilly and Isle of Man) or even further afield, please contact us before placing your order.

We won’t be able to use our white glove service but we’ll still get it to you as quickly as possible using our international shipping partner.

Cancellations and Returns

We really want you to be happy with your purchases, but we understand that sometimes something isn’t quite what you wanted or you find it just doesn’t go with the rest of the room.

We have a no-quibble returns policy, and we’ll happily take back most pieces within 28 days of when we delivered it, as long as there are no signs of use.

For items ordered between November 1 and December 25 you can make a return up to January 31 the following year.

The only exception to this is upholstery items which are all bespoke and made specifically to your order and therefore we’re not able to cancel, take back or refund unless they’re faulty or not what you ordered.

Our packaging is designed to make sure every item arrives in the same condition it left us, but if you notice any marks or damage, just take a few photos straight away and email them to us at help@avenue555.com and we’ll put it right.

We cannot accept liability for any damage notified to us after 24 hours of delivery.

Damage must have occurred prior to delivery.

To organize a return, simply email help@avenue555.com.

Rest assured that your statutory rights are unaffected.

Warranties

Peace of mind is a lovely thing to have. It’s why all of our products are covered by the manufacturers’ warranty.

We doubt you’ll ever need it – we put a great deal of care, thought and attention into each of our pieces – but it’s there just in case you ever do.

We guarantee our accessories for one year, and our furniture for Five Years.

When it comes to upholstered furniture– we guarantee the fabric for the first year (except for colour changes), and the frame for five years.

Normal wear & tear does not apply.


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