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Delivery & Returns

Deliveries

Most of our accessories and smaller items will be sent out to you using Royal Mail or one of our courier partners and should be with you in 3-5 working days.

Please see our delivery & returns page for pricing.

However, for larger furniture items and upholstery, we will use a white glove service to deliver the item to any room in your house (within reason) and provide you with a one-hour delivery slot well in advance. You’ll also receive a phone call on the day to confirm we’re on our way.

If you are not able to accept delivery at a time previously agreed, we reserve the right to make an additional charge for a second attempt.

Please just make doubly sure your new piece will fit through doorways and tight turns, up staircases and underneath ceilings, and if door frames, windows or bannisters need to be removed to get it in, that you do this before we arrive.

Should you be ordering from outside mainland UK (e.g. Channel Islands, Isles of Scilly and Isle of Man) or even further afield, please contact us before placing your order.

We won’t be able to use our white glove service but we’ll still get it to you as quickly as possible using our international shipping partner.

Cancellations and Returns

We really want you to be happy with your purchases, but we understand that sometimes something isn’t quite what you wanted or you find it just doesn’t go with the rest of the room.

We have a no-quibble returns policy, and we’ll happily take back most pieces within 30 days of when we delivered it, as long as there are no signs of use. If you decide you don’t want the item(s) you ordered, let us know by emailing us at help@avenue555.com quoting the relevant order number(s) and we’ll arrange to pick it up from you free of charge.

Your refund will be processed as soon as we receive the undamaged item back into stock.

For items ordered between November 1 and December 25 you can make a return up to January 31 the following year.

The only exception to this are our sofas which are all bespoke and made specifically to your order and therefore we’re not able to cancel, take back or refund unless they’re faulty or not what you ordered.

Our packaging is designed to make sure every item arrives in the same condition it left us, but if you notice any marks or damage, just take a few photos straight away and email them to us at help@avenue555.com and we’ll put it right.

We cannot accept liability for any damage notified to us after 24 hours of delivery.

Damage must have occurred prior to delivery.

To organize a return, simply email help@avenue555.com.

Rest assured that your statutory rights remain unaffected.


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